Privacy Policy

YOUR PRIVICY

DATA CONTROLLER
Actuate is the owner of this Website and responsible for any personal data you submit via the Website. 

KEEPING YOU SECURE
When you shop with us we’ll ask you for certain information (such as your email address, name, address, and where you purchase a product, your payment details) to make sure that your order and delivery go smoothly. Any information you hand over reaches us fully encrypted through an SSL – a special security layer added to your account and checkout pages. You can see when you’re on a secure page, because the address in your browser will begin with https instead of http. And you can sleep easy, because your credit card details are processed in the Bosnia and Herzegovina.

SECURE PAYMENTS
PAYPAL
When you choose to pay with Paypal, your financial information isn’t shared with us.

KEEPING YOUR PASSWORD SAFE
Remember to keep your account password safe! We can help you to reset it now and then, but you’ll need to make sure that it stays with you and only you. Giving it out can represent a security risk and Actuate will not be liable for any loss or damage that might arise from this.

HOW WE USE YOUR INFORMATION
Helping to process your orders
Providing admin support for your account
Helping with your enquiries
Crime and fraud prevention (when we might also share it with the police or other authorities if required by law)
Marketing (subject to your account preferences, which you can change in My Account)
Administering promotions or competitions (when we might also need to share the information with third parties in order to deliver you your prize!)
Analysis of our customer base and profiling in order to decide which products or services you might prefer and so these are tailored to you
Except as listed above, or to our other group companies who are involved in processing orders/administrative support, we don’t share your information with any third parties except our suppliers or processors who we’ve checked out first and who we appoint to work with us to provide services to you. These suppliers include the teams delivering products to you and our marketing agencies.

We only keep your information as long as we need to, for the purposes listed above. When we don’t need it any more we delete it securely. Please note if you ask us to stop processing your information for marketing purposes, we may need to actually retain some of it to ensure your details are kept on our marketing suppression lists.

If you’d like to know what information we hold about you or have any queries about the security or our processing of your information, please contact Customer Services

GDPR Access

  1. I am interested in receiving or have already received from “KNX live” information, promotion and commercial communication of products and services by phone, SMS, MMS, FAX, email and internet.
  2. Promotion of my personal data to third parties or groups of third parties such as Contractors, Real Estate companies, End Users in order to promote my services for the execution of works contracts.
  3. Profiling about my behavior for training needs in order to provide a high level of specialized service, ensuring the promptness and quality in the management of my requests as well as the sending of satisfaction and evaluation questionnaires products and services of “KNX live.”
  4. The registration and maintenance of my personal data on the Building Automation Intelligence platforms and the contracts that have been prepared for my account with access only to those responsible for KNX live and, where applicable, the individual partner.
    Also, in accordance with Article 9.2a of EU Regulation 2016/679 (GDPR), and having read the Privacy Statement, I expressly and unconditionally express my permission to the maintenance and processing of the specific categories of personal data (sensitive data).
COOKIES

Cookies
Cookie policy
Most websites use cookies, and we do too, to keep offering you the best service. A cookie is way of transferring little bits of information from our website back to us, which means, for example, that we can see which pages or products are our most popular and then create a better experience for you in future.

There are a few different kinds of cookies and they each do slightly different things.

WEBSITE FUNCTIONALITY COOKIES
These simply enable you to browse our website and use all our functions, like your Shopping Bag or Account pages.

WEBSITE ANALYSIS COOKIES
These help us to understand how our customers are using our website, and we use this information to constantly improve the way we do things.

CUSTOMER PREFERENCE COOKIES
These help us to make sure your online experience is simple, easy and relevant to you.

TARGETING COOKIES
We sometimes run online advertising campaigns, and, if we think you’ll be interested in what we have to say, targeting cookies will help us to deliver that message to you. More importantly, they limit the amount of times you see any of our ads.

To find out more about cookies and how you can manage your cookie preferences please visit DAA https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options/

COOKIES & HOW TO MANAGE YOUR PREFERENCES

WEBSITE FUNCTIONALITY COOKIES
These simply enable you to browse our website and use all our functions, like your Shopping Bag or Account pages.

WEBSITE ANALYSIS COOKIES
These help us to understand how our customers are using our website, and we use this information to constantly improve the way we do things.

CUSTOMER PREFERENCE COOKIES
These help us to make sure your online experience is simple, easy and relevant to you.

TARGETING COOKIES
We sometimes run online advertising campaigns, and, if we think you’ll be interested in what we have to say, targeting cookies will help us to deliver that message to you. More importantly, they limit the amount of times you see any of our ads.

To find out more about cookies and how you can manage your cookie preferences please visit DAA https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options/